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HIV Care

We offer in-house services for people living with HIV. It’s good to know that people living on effective treatment that have an undetectable viral load cannot pass the virus to others. The earlier you start effective treatment, the better.


Within 2-6 weeks after contracting HIV, most people experience a short, mild flu-like illness. This is called seroconversion.

The most common symptoms of this are sore throat, fever, swollen glands, muscle aches and rash. These symptoms typically last 1-2 weeks, but can be longer.

The symptoms are a sign that your immune system is fighting against the virus.

As the virus continues to weaken your immune system, you may also notice other symptoms such as night sweats, weight loss, diarrhea or continued tiredness.

HIV Test

If you have more than one of the above symptoms and believe you have been at risk of contracting HIV, you should arrange to have a free HIV test with one of our clinicians. You can do this using our virtual visit service or by contacting us via email or phone.

Try not to be an online doctor or second guess your HIV status based on the status of a person you have had sex with.

Once you have had your test, your results will come back usually within a few days. Until you know the result, make sure you use a condom with anyone you have sex with, as your body fluids are highly infectious during the early weeks of transmission.

Testing Positive for HIV

Testing positive for many people may come as a bit of a shock. With that comes a range of emotions and a lot of questions. The most important thing to remember is that you’re not alone. There are a wide range of modern treatment options available, with minimal effect on your daily life and can help you live a normal life span. We also have a dedicated team available to coordinate your care and navigate any questions you may have.


There are a range of treatment options that we can discuss with you should you test positive. Although there is currently no cure for the virus, there are antiretroviral treatments that work by stopping HIV from reproducing itself and helps keep your viral load at an undetectable level.

People who take effective treatment can expect to live a normal life expectancy and typically live free from any complications or illnesses related to their HIV status.

We recommend that people start treatment as soon as possible, or as soon as they feel ready to.

Once your viral load is stable, we’ll monitor your status once every three months and you can even opt in to receive your treatment via our MediMail service.

If you think you have, or have been exposed to HIV, you should arrange a test as soon as possible.


What is HIV?

HIV stands for Human Immunodeficiency Virus. It is a virus that damages the cells in your immune system and weakens your body’s ability to fight everyday infections and disease.

If left untreated, HIV can cause extensive damage to the body’s immune system, but with an early diagnosis and effective treatment, most people with HIV live a near-normal lifespan.

What is AIDS?

AIDS stands for Acquired Immune Deficiency Syndrome. It is a collection of potentially life-threatening opportunistic infections or illnesses that attack your immune system when it has been irreversibly damaged by the HIV virus.

How is HIV transmitted?

HIV can be transmitted if a person has a detectable viral load. This can be passed through semen or vaginal fluid, when having sex without a condom, blood or anal mucus.

Pre-ejaculation (pre-cum) also contains HIV, so there is still a chance of infection even if you pull out of your partner before you ejaculate. It is also possible to get HIV by sharing drug injecting tools, sharing sex toys and mother-to-child transmission during pregnancy or via breast milk.

There is little to no risk that HIV can be transmitted through oral sex.

The best way to prevent HIV transmission is to use a condom. This acts as a barrier that prevents contact with semen, vaginal secretions or blood. Alternatively, you can speak to one of our clinicians about starting PrEP.

People who are HIV positive and have an undetectable viral load cannot pass HIV through any of their body fluids.

If you think you have been exposed to HIV, contact us immediately to see if PEP is an option.

If you want to learn more about HIV transmission, please click here.
You cannot get HIV from...

There are many myths about how HIV is transmitted, but you cannot get HIV by doing any of the following.

  • Kissing and hugging
  • Sharing food or drinks
  • Insect bites
  • Sharing a toilet, towels or bedding
  • Sharing household items, such as plates or cups
  • Sneezing, coughing or sweat
  • General social contact
What is a viral load?

Your viral load indicates the number of copies (particles) of the HIV virus in your blood. We find out this number by taking a blood test. This blood test is useful as it tells us the progression of HIV in your body. It also tells your clinician how effective your medication is at controlling the virus.

If you have a low viral load, it means that the medication that we are prescribing you is effective.
If you have a high viral load, it could mean that you’ve either recently transmitted HIV (as its quite common when contracting HIV that your viral load can be high) or it could mean that the treatment you are receiving may not be working for you. It is important that you have your viral load checked at least every six months.

What does it mean to be undetectable?

HIV medication (antiretroviral treatment or combination therapy) works by reducing the amount of the HIV virus in your blood to undetectable levels. This means the levels of HIV are so low that the virus won’t passed on. This is known as an undetectable viral load or being undetectable.

If you are just starting treatment for the first time, it can take up to six months to become undetectable.

To maintain being undetectable, it is important that you take your medication every day as prescribed and have your viral load checked regularly.


In the 1980s and early 1990s, many people living with HIV developed AIDS, as it was an unknown infection with no real treatment. Now, thanks to effective antiretroviral treatment (HAART), also known as combination therapy, very few people develop serious HIV related infections.

This is because the medication that we prescribe contains a ‘cocktail’ of different medications (hence the term combination) that keep it at bay, allowing your bodies immune system to fight virus.

Today, most medications are combined into a single pill that you take once a day and can lead to an undetectable viral load if taken as prescribed.

Because of the images that first appeared telling the public about HIV in the 80s, much of the public’s ideas of how HIV is transmitted are misconceptions. There is even a myth that only members of the LGBTQ+ community can contract HIV, causing a harmful stigma that can have an impact of people's mental health.

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